One lady in the office is terrible
May 9, 2019 - Reseña de Apartments.com
I have been here since they opened. The application process was longer than I wanted but I got the apartment I wanted. Now every SINGLE time I call the office to inform them of something and, DENISE answers, they won't get the message. She is crude and dismissive in person and over the phone. She blames you for her mistakes. I walked inside the office to get something fixed and she wrote my apt number down on scrap paper and it didn't get fixed for a week! When I called to check they came right ...
up.
I really like the apartments not some of the tenants but they are nice and new and private. It's a pretty cool place
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Property Manager Responded
May 10, 2019
We value your feedback, and apologize that you feel that you have not received the best experience possible. We make every effort to complete service requests within 24 hours of receipt. If you would kindly contact the office or come by the office and visit with the community manager, we want to first ensure that your request has been completed, as well as gather more details from you as to where and when we fell short so that we can better your experience in the future. The community manager will be more than happy to discuss your concerns. Please reach out to her at (817) 769-4677. Thank you.
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