Do not live here. An up to date multi-year experience.
May 26, 2026 - Reseña de Apartments.com
I’ve lived at 360 State for 3 years. My wife and I are physicians, and with a newborn now, moving out would be exhausting and time-consuming now. Apartments.com limits review length, so this is condensed. The full review is on Google.
There are positives. Walter at the front desk is one of the main reasons this building still has a sense of community. Maintenance is responsive within 24 hours. The gym is solid, the golf simulator is fun, and the grocery store downstairs is convenient.
However, ...
the negatives outweigh the positives.
The biggest concern is the recurring water issues. After repeated “emergency water repairs,” the water regularly comes out out brown, yellow, or black with visible sediment. Management’s response is usually "run the water for 10 minutes." There is little transparency about testing, causes, or preventative measures, which is especially concerning with a newborn at home.
The leasing office also became frustrating over time. Communication is poor once you sign the lease. Emails often go unanswered for weeks, and simple administrative issues become unnecessarily stressful. In one case, management waited months to tell us part of our lease paperwork was incomplete, then charged accumulated late fees.
The concierge experience is inconsistent depending on who is working. Some are excellent, others visibly annoyed by basic resident requests. Package management can also become chaotic.
Noise is a big issue. During the summer, CITA Park the adjacent beer garden blasts loud music several nights a week late into the evening. On the opposite side of the building, you have train noise. There is no consistently quiet side of the building.
The apartments also function worse than they look online. Storage space is small. The laundry units are extremely small and damaged several pieces of our clothing over time.
We also experienced black wastewater backing up into our laundry closet from the building plumbing system, damaging personal belongings. There was little explanation or accountability afterward.
The building looks impressive on tours and online, but long-term living here increasingly felt like management cared more about attracting new tenants than existing residents.
When we first moved here, 360 State felt like one of the obvious luxury apartment choices downtown. Not true anymore. Several newer buildings in New Haven now offer quieter living environments, better layouts, and management teams more invested in residents.
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Property Manager Responded
June 3, 2026
Thank you for taking the time to share your feedback and for being a resident for the past three years. We appreciate your kind words about Walter, our maintenance team, and the community amenities. We are sorry to hear that aspects of your experience have not met expectations, particularly regarding communication and building-related concerns. Resident feedback is important to us, and we will share your comments with our team as we continue working to improve the living experience for all residents. We also invite you to contact our Community Manager at your earliest convenience so we can discuss your concerns directly and work toward a resolution.
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