Terrible communication! Read before you apply!
May 29, 2026 - Reseña de Apartments.com
Terrible experience from start to finish. The leasing agents were polite in person, but communication was completely unacceptable. Over the course of a month, we called multiple times, left voicemails for specific staff members and the general office line, and sent emails without receiving a single response.
We toured the property and liked the apartment enough to apply, but getting assistance with the application process was extremely difficult. It took over a week just to reach someone, and ...
the approval itself took nearly two weeks. After finally receiving the lease, there were multiple errors that needed to be corrected, and once again it took another week and a half to get in contact with anyone.
We were even given the assistant manager’s “direct line,” but every call either went unanswered or was redirected to the call center, and none of our messages were returned.
The final issue was accessibility. We needed to confirm whether the exterior of the apartment was wheelchair accessible before moving forward. Because nobody would answer our calls or emails, we drove two hours to Dallas and went in person to ask, and staff refused to let us verify it, claiming it was “illegal” since we had already toured once before, which is nonsense.
We were ready and willing to move in but we have decided to pull our application and move on. If communication is this poor before you even become a tenant, I can’t imagine how difficult it would be after signing a lease. Until management improves, I would strongly recommend looking elsewhere.
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Property Manager Responded
June 2, 2026
Thank you for your feedback. We sincerely apologize for the unmet expectations and assure you that we take such concerns very seriously. Your experience provides us with valuable insights that will enable us improve our communication and overall resident services, ensuring that future residents will not have to face a similar issue.
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