I chose 927 West Morgan because of the location and what looked like a fair price. Living there showed me a very different reality.
From the start, communication with the leasing office was inconsistent. Important paperwork had to be resent multiple times, and basic follow-ups often required repeated outreach. Over time, it became clear this wasn’t a one-off issue it’s how management operates.
Amenities are advertised well but not maintained. One of the pools was down for most of the summer and
...never repaired. Grills are regularly dirty and unusable, and shared amenities like cornhole boards are incomplete. These issues persisted for long stretches without resolution.
Security is also unreliable. Exterior doors and the parking garage gate frequently break and remain open for extended periods, sometimes weeks. For a building marketed as access-controlled, that’s a serious gap.
Construction and disruptions were handled with minimal communication and no real accommodation for residents. The fire alarm system is another ongoing issue it went off repeatedly during my time there, often late at night. While management attributes this to residents, the frequency of repairs suggests a larger unresolved problem.
The move-out process was where everything really came together. After two years of maintaining the unit and leaving the carpet clean (with photos from the day before move-out), we were charged for full carpet replacement. The reasoning given was “excessive wear,” but there were no stains or damage just normal use over time. Getting clear answers required multiple follow-ups, and the process felt more dismissive than transparent.
Management often replies to reviews asking residents to reach out, but in practice, concerns raised directly don’t lead to meaningful resolution.
On the surface, this property looks appealing. Based on my experience, I wouldn’t rely on that first impression. Take a hard look before committing.
20 per pet.