The main problem, for us, has been dealing with noisy neighbors. While the neighborhood itself is typically quiet, there is an apartment in our building that blasts loud, bass-heavy music for an average of 10 hours per day, often during quiet hours. This does not preclude weeknights, as I typically get somewhere between 3-5 hours of sleep on Tuesday and Wednesday nights due to loud parties.
We have complained about this issue 16 times (!) to the leasing office. I have tried emails, using the
...complaint function on the website, talking to them in person, taking their advice and calling the police, and each time I address the issue with them, they assure me that they "are working on it." For those of you who have never worked in customer service (I work in customer service), "we are working on it" is cover-your-behind talk for "we're doing the absolute bare minimum to address the issue and if it continues, then oh well we already have your money." Most likely, if the rental company responds to this post they will apologize for the inconvenience and ask me to provide feedback to them directly to discuss the issue, and then the cycle will continue.
I emphasize the above issue because while it is entirely possible that you will have a great experience here with little-to-no issues, if you do encounter an issue, DO NOT expect the front office to go to bat for you. They're probably over-extended from dealing with the failing infrastructure, pest problems, and the parking fiasco (I hope you like being able to park in front of your apartment maybe 30% of the time).
What this all boils down to, of course, is the machinations of a greedy, quick-buck seeking, cold, corporate rental company. I implore you to take a close look at the lease agreement before signing. What you'll find is a list of provisions aimed at protecting the rental company from liability, or clever pretenses for taking more of your money. What these kinds of companies count on is that you don't have the time, energy, or money to challenge them. The community guidelines are thin and hardly take any stances about how tenants should conduct themselves when living among their neighbors (beyond incredibly obvious restrictions on behavior), and hence there is no system in place to deal with fairly common disputes between tenants.
If possible, I'd recommend saving your money and trying to find a comparably priced house to rent farther outside of Cary.
Property Manager Responded