I really don’t understand why this property has 5 stars. I mean, it’s not the worst, but the quality of the townhomes and the quality of the leasing staff brings it down all the way. I’m very convinced they give incentives to those who post a positive review- I’ve definitely been approached by rental properties before so they can meet a quota. They don’t deserve 4-5 stars at all. It doesn’t seem authentic.
Anyway, if you want to get ahold of the leasing office, your best bet is to storm up
...there. If you call the resident line - they never answer. If you call future resident line - immediate answer. They are neglectful to those who actually pay money to live there.
It took 2 months for them to come latch a hole in the kitchen wall. How did the hole get there you ask An ANIMAL chewed its way into the kitchen. It never came out of the hole - but you could hear it crawling around and we would temporarily patch it with bags. The animal would pull it into the wall for nesting. After 2 full months of complaints - they patch it and ask “do you need pest control” I DONT KNOW- DO I
They also don’t send out notices for when you move out. I’ve always received courtesy notices and detailed information about pricing if I were to renew lease or stay until the end of month. I sent in my notice and come July - they ramped up the last 2 weeks by $400. I asked for them to push my move out date to my actual lease end date - and they said no because “we sent out the statements already”. BUT they acknowledged that someone should have told me, but it’s “in my lease” and to pretty much get over it.
There’s high turnover in that office so I’m sure it’s hard to get anything done. But, all in all, this property sucks and I really don’t have anything nice to say about it.
They are also rude unless you’re a future resident. The current property manager is a brat and needs to work on her customer service skills. She treats her leasing agents like crap and she’s inauthentic.
Don’t move here!
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