Current resident
July 7, 2026 - Reseña de Apartments.com
Current resident here. Unfortunately, the experience over the last year and a half has gone downhill significantly. When I first moved in, this was genuinely a lovely place to live, but the current state of the property and management response has left me extremely disappointed.
There are constant hidden fees, and community features are frequently broken or out of service. The front call box is regularly down, and security concerns have been a major issue. Someone entered the property and ...
drilled a hole into my truck’s gas tank, and I later found out the security cameras were not operational at the time. The only response I received from management was essentially “sorry for your luck.”
Since then, I’ve also had neighbors shooting bows and arrows that landed on my balcony and broke my flower pots, and I’ve had packages opened or tampered with by other residents.
I’ve attempted multiple times to escalate concerns and contact IDM directly, but you just end up stuck in a call tree with no real resolution or accountability. The only “apology” I’ve ever received for these issues was four car wash vouchers I can’t even use.
I’ve lived here longer than most of the current management staff, and it’s frustrating watching a place that once felt welcoming become such a negative experience. I truly hope things turn around, because this property has potential and I love Ridgefield
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Property Manager Responded
August 20, 2026
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience has not reflected the positive experience you had when you first moved in. We understand how frustrating it can be when concerns involving your home, belongings, or sense of security arise. We’re disappointed to hear that you felt your previous concerns were not adequately addressed. That is certainly not the level of communication or service we strive to provide. While some incidents may occur outside of the community’s direct control, we want our residents to know that we will always do our best to assist and provide appropriate resources when something is reported to us.
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