I lived at Adeline for almost 2 years. Besides the gate never working and me paying for a gated community; them not being flexible or accommodating residents during the wake pandemic, I had no other complaints. Until I moved out. I moved out at the end of July. On August 2nd, I was sent a move out summary via email with incorrect charges. I went to the leasing office and was told they would send me an updated summary. 2 months go by, I hear nothing from Adeline. I get a phone call from a debt
...collection agency saying Adeline is requesting I pay $400 more than what was on my original move out summary. I went back to the leasing office to be told I’m being charged for a carpet that was not beyond normal wear and tear, but simply because a carpet’s life expectancy is 5 years, and I moved out in 2 (none of which is on my leasing agreement). Meanwhile, I still have not received a SINGLE email from Adeline. Be mindful that they have me and my husband’s emails and phone numbers on file. We also NEVER missed an email in the almost 2 years we were there, but we just so happened to not get this “new” move out summary before they decided to send it to collections. Still no remorse and/or accountability on Adeline’s part for the miscommunication. In this time, I have contacted the renters commission, the district manager, and the property manager. The district manager played phone tag with me for 2 weeks and offered no apology or solution. The property manager has yet to email me back answering my inquiries, 3 weeks later. The renters commission cannot do anything because Adeline is not licensed with them. And on today, this payment hit my credit score, something Adeline reassured me wouldn’t happen. I consistently paid every bill on time, even through the pandemic. I am disappointed in how Adeline is handling my concerns and even more disappointed in the how unjust and unfair this is to the resident. Whatever you do, don’t let those amenities draw you in! They are beyond unprofessional and not worth the headache.
Max of 2.