Dirty, rude, negligent.
May 25, 2023 - Reseña de Apartments.com
Worst apartments. Pest problem (ants, fleas, ticks, feral cats), management refuses to be helpfu (ignores your problems, does not communicate, will not notify you of construction on your building, if you need replaced appliances they will take a dirty one from another unit and not bother cleaning it).
Management will not return calls or answer the phone. At one time i was trying to get in contact with the office and was standing in the parking lot trying to call. I could see the two women in the ...
office chatting and instead of doing their jobs, they sent my call to voice-mail. They talk down to you and pretend to take your complaints seriously and never deliver. They no longer allow window air conditioning units even though we recorded indoor temperatures at over 110f last year. The provided air conditioning unit doesn't even cool down the living room. We don't even have air vents so I'm sure you'd have an idea of how bad it is. The maintenance guy is awesome though, definitely the only decent staff member.
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Property Manager Responded
August 3, 2023
User we're very sorry to hear that you're unhappy with your experience. Feedback like yours is what drives us to improve and if you're open to it, we'd like to look into the issues you're experiencing. Please reach us directly at pm.arborpointe@avenue5apt.com or 1 509-943-5521 and our team will be happy to assist and help resolve these issues.
Max of 2. Large dog breeds accepted. Breed restrictions apply, please contact for details.