Terrible leasing office
July 13, 2021 - Reseña de Apartments.com
I haven't even moved in yet and am already regretting signing a lease with this complex. From day 1, I have been manipulated and subjected to bait and switch tactics. I signed my lease on a Saturday and the next Monday, I was told that the current tenant was staying an extra month, forcing me to either accept a less desirable apartment or beg my current complex to allow me to stay an extra month (at a much higher rate). Then, when I notified this complex that they had messed up some additional ...
paperwork and my first month's rent total, they promised to fix it and send it to me that afternoon (July 2)... They never updated the paperwork or sent it to me, which forced me to waste my time as I had to go to the bank twice to get the cashier's check for them. Finally, the day before my lease started, when I had no opportunity for recourse such as finding a new complex to live, they decided to update my paperwork and charge me an extra $25 per month due to their errors. I'm lucky enough that this won't wreck my budget but I don't believe that I should be punished for their incompetence. If you have a choice, don't move here. It may look lovely from the outside but it's not worth your time, money, or frustration.
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Property Manager Responded
August 19, 2021
Greetings, I'm sorry to hear we have not lived up to your expectations. It's our priority to offer a well-maintained comfortable apartment home. Please reach out to us at your earliest convenience at questcorp@liveqmg.com or (410) 764-0539. I would like to speak with you directly regarding the issues you're experiencing and discuss a prompt resolution so that you can start enjoying your home again. We appreciate your feedback and cannot improve without it. Thank you, Quest Management Group
Max of 2. one pet 75 lbs two 100 lbs.