Recent Poor communication with management staff
January 3, 2026 - Reseña de Apartments.com
This is an aesthetically pleasing apartment complex. However, the newest management team members have not always been pleasant to deal with. I have lived here almost three years and continue to have uneasy and unprofessional interactions with one of the assistant property managers. The app used to make payments did not process my last rent payment correctly. I’ve been trying to speak with a manager about this since Wednesday. My calls have been ignored and the email responses I received did not ...
address my question about to app incorrectly processing my payment. Finally, I went down to the office today to speak with a manager after calling and not receiving an answer. I met with the assistant manager to speak with her about my concern. She was unable to effectively explain why the payment was processed incorrectly. And displayed an attitude as if I the mistake was on my part. When I tried correcting her on something as simple as a date she became argumentative, defensive and laughed at me during several points in the conversation. At one point, her voiced was raised and she pointed at me saying, “you’re not going to do this”. It was just a very unpleasant encounter. When I mentioned reaching out to corporate for answers to my questions, she told me corporate would not talk to me about my issues and only redirect them back to the onsite management. I explained to her that I am able to reach out to the corporate office at anytime I please and have spoken with their staff in the past. At the end of the conversation I told the assistant manager that I would not longer speak with her about any issues I have and would only speak with the main manager. Her response was to smirk and say that’s fine. I also addressed that this person has give me push back in the past but she denied it but also apologized for it. I will address the nature of the conversation I had with the manager with the main manager and the corporate office staff.
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Property Manager Responded