I have lived here since 6/2016.
Great management team.
Cody B, Kathy G, and Sal A.
Cody, Property Manager is always wonderful. Very personable, always in a great mood, and knows everyone by name. Always takes time to talk and I feel a little guilty that I am taking them away from their work when I go in, but he even asks about my Mom and little three year old nephew that visits. Now that is something when he can remember details of someone's life.
Kathy G. is full of energy, bubbly and
...always super sweet. We always talk about shopping and our family when I pick up my packages. She is so awesome and just always on it. If I wait a week between coming in she will even know how many packages I have. She is really amazing and remembers everything and I wonder how she does it sometimes.
Salvador A. has taken his place and he is absolutely AWESOME!!! Just the greatest customer service ever!!!. Sal is always polite and respectful. He and everyone else makes you feel so very valued.
Sal has great follow-up, is very responsive when you send emails, and goes above and beyond.
As soon as I receive a package I receive an alert letting me know that I have a package in the office. He is always so nice when I am picking up my items, even walking to the door to meet me. He once was walking out at closing and even re-opened the office to let me pick up my things.
It's nice to know that you aren't just a resident. I have stayed other places for years and walked in the leasing office and they thought I was coming to lease a unit even when I knew them by name. I have really felt like some places just did not care. Just pay your rent on the first and move on. It's really a sense of community. There's a website for us to connect with neighbors & ask questions, make referrals for things like housekeepers, trainers, movers, etc.
There is also a Care Team that comes and introduces themselves to you when you move here. Since I have moved here there have been pool parties, dive in movie, brunch, Pop up shop, many others.
I've seen negative reviews from others and am lucky to say I haven't had any problems. I don't know if they are true or not because I just don't see the staff being dismissive and ignoring problems.
I was a Customer Service Supervisor so I am totally keen on the way I am treated as well as follow-up and response times.
I do plan to renew in Aug.
I hope this helps anyone looking.
Max of 2.