Awful renewal
July 31, 2023 - Reseña de Apartments.com
I have been residing here for over 18 months now, and I must say that I am quite pleased with the maintenance service. It is exceptionally fast and well-appreciated. However, I must express my dissatisfaction with the leasing office. As my lease was approaching its end on July 31st, I had not received any renewal offers. Despite reminding them on at least four occasions throughout the entire month of July, I did not receive any response regarding the renewal. All I received were vague assurances ...
that they were "working on it."
During the negotiation process, I expressed my interest in moving to another apartment within the same building. However, they failed to inform me that I needed to submit a deposit for the new apartment until someone else had already applied for it. This lack of communication was quite frustrating and unexpected.
I would not trust this leasing team, even though they have replaced their old team members, but the process remains the same. Awful experience.
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Property Manager Responded
August 15, 2023
We appreciate you bringing this issue to our attention. We pride ourselves on maintaining the highest quality standards for our customers but we didn't measure up. Your review is concerning to us and we need to know more. Please call 1 425-961-6596 to speak with someone from our team. Sincerely, Michelle
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