We just moved here a little while ago and we are having a hard time adjusting here because of some bad experiences. Firstly, the place reeks of paint everywhere and it is causing my wife to cough a lot. Secondly, while everything looks nice on the first glance, the unit we moved into has so many defects and it is a brand new unit! My wife took so many pictures to document the poorly finished apartment so that we don’t get charged for it when we move out. We’ve started noticing the poor quality
...finishes everywhere in the complex. For such high rent and it being a new complex, this is not acceptable. Thirdly, we had to file a maintenance request because the bathroom door didn’t close in our unit and the AC could not be shut off; they claim all requests will be followed up within 24 hours but it took about a week to get any attention. Fourthly, certain doors and garage doors are always unlocked, meaning any non-resident can easily get in; this is a security risk. Finally, there are no rules posted anywhere nor is it in the lease nor do residents have to sign anything regarding the number of guests that residents can have in the lounge; my wife and I were having lunch with family (as a non-private event) in the lounge one day and the property manager very quickly came in and was trying to make us sign and pay to reserve the lounge. After asking where in the lease it says that we cannot have guests in the lounge, she hesitated and then referred to the “rules” that are posted in the lounge, saying that only 2 guests per resident are allowed in the lounge; my wife and I were so embarrassed because they were basically kicking us out if we didn’t pay in front of our family, so we had to leave. We checked later in our lease and also the posted rules and it says absolutely nothing about a number of permitted guests. After sending an email to the staff explaining that they should make residents sign something that acknowledges the existence of these “rules”, they simply replied that they reserve the right to make anyone reserve the lounge if they feel uncomfortable.
Were it not for the friendly demeanor of the community consultant who showed us the complex and assisted us with the lease signing, I’d rate this apartment complex a 1/5 (because there is no 0). Find a better quality place and don’t go through what we have.
Max of 2.