Im am really disappointed by Avalon and I am writing this as a warning to anyone considering to rent an apartment there.
When we moved in in Spring 2017 we signed a 7 month lease and received a first month free offer wich we thought was great. 2 month before our lease ended we received note on the door that our lease will be up soon.
My wife and me talked to the leasing office and ended up signing until august of 2018.
As life goes things change and we had to move less then 2 month from the
...end of the lease.
We inquired with the leasing office regarding the cost of moving out early and consider our options. We made the decision to break the lease and pay the lease breakage fee.
What followed was a real disappointment and can only be compared to Mafia or loan shark business practices.
3 weeks after moving out we got a statement saying we owe. A lot. The whole of our deposits was eaten up by "damages" which i can understand. We have a dog who was not too kind to the carpets so even though that was not great it was for sure justifiable.
What disappoints me so much is apparently when we decided to stay longer and resigned our lease in fall 2017 they also changed the terms of our concession we received when first moved in to the new lease end date. It was very different than what we originally signed and agreed too and we were not done with it after the 7 month they promised us when we decided to move in.
Yes i know, read what you sign, every page! We missed that little detail browsing through the endless online lease.
Regardless, I am very disappointed in Avalon for simply changing the terms on things their sales team promises. I did not expect business practices like this from a high end apartment rental company.
On top of that, since i first received the statement i am getting daily calls from avalon representatives.
Frankly, there is a due date for this payment and it is unnecessary to call me every day at work and very rudely inquire about when we will pay. We never missed a payment when we lived there and we didn't call every day either about when we will get back our deposit.
Anyway I tried to talk to them and emailed them the original agreement but they are completely ignoring it. Whenever i ask to speak to a senior manager they just hang up... well, they call next day again anyways [sarcasm]
Bottom line, be careful with what they promise! They might turn around and change it first chance they get.
Max of 2.