When looking for affordable living, this place popped up and I checked their website to confirm. I made sure to send them an email explaining my situation. To my delight, it was a person and not an automatic message, so that was nice. They even helped me set up an appointment to come by on a Saturday, so I saved the date. Why the one star? Well for one, these people wasted my time and tricked me. I show up on time with my wife, waited a little more than we wanted, but was finally able to speak
...to the person who had emailed me. They began to ask us a few questions and us in return. Before the conversation got too long, we was told that their low income housing had been closed for awhile and could be closed for about 5 years. Completely floored, I wondered if I wasn't clear in my research or in my emails. Their response to my confusion was that they hadn't seen the message that I left due to how their emailing system works with the site and only saw the appointment I had set up. So my wife and I ended up leaving seeing as we couldn't afford what they were offering. We left feeling completely embarrassed that we had wasted their time. Though something just didn't sit right with me.
Their website has an option to request a tour but I didn't do that. What I did was click on their 'Contact Us' and what it requests is an Email, Name, Phone Number, Bedrooms, Move In Date and Additional Comments. Let me be clear that 'Move in Date' is not an 'Appointment Date' and what I placed as a 'Move in Date' was also not the same date as the appointment that I had set up with a LIVE PERSON who MANUALLY scheduled me in. So what this means is that they READ what I had placed in the 'Additional Comments' and CHOSE to ignore it. I was so very clear that I was looking for low income and if they had it, then and only then, I would like to set up an appointment. I was manipulated, misinformed and wasted MY time, not theirs. How can a place trick someone into coming by if the person they are speaking to is making it very clear in the email that they need assistance and cannot afford what they currently have to offer. Politely turn me away! Don't waste my day off so that I can leave feeling awful. Honestly I have to say, this is an abhorrent impression; I can't even fathom how horribly the staff must treat their residence. Beware of this place.
