When we first moved in 4 yrs. ago, everything was well-kept, the mgmt./staff were very friendly & helpful. That all changed when the mgmt. company changed after the 1st year. The conditions of the property/customer service has steadily gone downhill. The elevators are regularly broken.The trash chute in our building has been broken for over a year. They have residents place their trash in the small trash room on each floor. The elderly lady who cleans the building must now move all of this
...trash, every weekday morning, on each of the 5 floors, to the main trash dumpsters on the 1st floor. On the weekends, the very small trash rooms on each floor get really filled with trash, and the smell is terrible.Many of the residents have seen rats and roaches on the first floor. The building is never secure, as the front door is often broken. The back door is often kept open, which means anyone can come into the building. There’s been at least 20 false fire alarms over the last 2 yrs. We are on the top floor, and a year ago they must have placed A/C units or some type of vents directly above our unit.It continuously sounds as if there’s a helicopter on top of our apartment.Our water pressure is so low that it takes me 5 minutes to fill up a large pot of water. The staff rarely answers the phone, and many times they close the office early without notice. The financial business manager is the only professional and kind person they have there right now. My biggest complaint is how I was treated by the new property manager this evening. Due to ongoing construction, there is no close available parking lot to access the leasing office. I needed to drop off rent before the office closed, & as I was parking in the 1 available spot close to the leasing office, I was given the death stare by 2 men as I was parking. When I got out, I was asked if I was a prospective resident. I told him that I was a current resident. He very rudely told me that I needed to park elsewhere, as those spots were for potential renters only. I told him that I have a back issue right now that doesn’t allow me to walk without pain, and that I just wanted to quickly drop off rent. He was extremely rude, and he also had another guy standing by the cars with his arms crossed, to help him, “enforce,” this new policy, which has never been enforced before. I was completely shaken by how I was treated by this new manager. I will not be renewing my lease. I would not recommend anyone to live here for now.
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