Do not live here!!
January 19, 2024 - Reseña de Apartments.com
Would recommend living anywhere BUT here. Reasons as follows:
1. Mid-March through April 2023 we had issues with water entering our apartment repeatedly and at several points of entry. When asked for resolution, we were astounded by the lack of caring and lack of offering of a serious resolution. We were even told that for the damage of our own one-of-a-kind goods, we should use our own renters insurance (instead of them being held accountable for their negligence).
2. When we moved in, the place ...
was absolutely FILTHY. I've never seen an apartment left in such condition and there was a thick layer of dust on every ceiling fan that we had to request multiple times to be cleaned. There was also a broken window that we had to remind them to repair for a month.
3. We lived in the gym building and you can hear EVERYTHING between those walls. So all screaming children, parties, etc. disturb the peace.
4. The upkeep of the old buildings (particularly the gym) is a mess. We were locked into our apartment one morning because the handle broke. There was no other way to exit, which could have been a serious emergency. On that note, their "emergency" response window was never actually achieved and we would wait hours for responses.
5. Several times we did not have packages delivered because nobody was onsite to buzz them in. My understanding is there was a set schedule for front desk staff, but there were several instances where they were not present in those hours.
The list goes on, but living here was one problem after another. When things were escalated in the management company to the regional level, the lack of compassion for tenants was even more astonishing.
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Property Manager Responded
January 31, 2024
I'm really sorry to read about your experience. It's clear that we've missed the mark in several areas, and for this, I sincerely apologize. We value our residents' satisfaction above all else and it seems we have not lived up to those standards here. I'd appreciate the opportunity to discuss these issues further so that we can make improvements moving forward - please reach out directly at your earliest convenience. Thank you, Shawn - Community Manager - (404) 222-9958
2 Pet Max - Up to 30lbs for one pet or max combined weight of 50lbs for 2 pets. Fees/Deposits/Rent are per pet.