Good Location but would avoid because of new management
March 5, 2024 - Reseña de Apartments.com
Good location but very disappointed in the new management.
1. Had mold issues twice. First time they were there immediately cleaning and fixing. Second time we found some in a closet next to an outer wall we never used. This time they charged us out of our deposit for the mold even though we had nothing to do with it. Not sure why they have mold problems.
2. Also on moving out they charged us for a broken blind that was broken when we moved in.
3. They kept all of our deposit but $70 and ...
had no plans of returning that amount until I reached out to them 60 days after our lease had ended.
4. They charged us an extra $100 for a late charge when they took over ownership because our auto draft wouldn't work anymore. We had no idea this would take place and caught it on the 5th when hadn't been taken out and was still charged $100.
5. They look to raise your rent $100 each year.
6. They are very disrespectful when we tried to talk to them about these issues.
Not sure what all options are out there in Branson but would avoid dealing with this group if possible.
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Property Manager Responded
April 1, 2026
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, particularly during your move-out process and with the concerns you’ve outlined.
We understand how important clear communication and a smooth transition can be, especially during a change in management. Since new management has taken over, our team has been working to improve processes, communication, and overall resident experience.
Please note that items such as deposits, charges, and lease-related matters are handled in accordance with community policies and applicable regulations, and we strive to apply these consistently and fairly to all residents in compliance with Fair Housing guidelines.
We would appreciate the opportunity to review your concerns in more detail, including your move-out charges and account history, to ensure everything was handled appropriately. Please feel free to contact our office directly so we can assist you further.
Max of 2. A $25 pet application is required at the time of the application. Application fee waived for ESA or service animals.