The headache is not worth it.
June 26, 2024 - Reseña de Apartments.com
Stay away from this apartment complex. The headache is not worth it.
We stayed here for over 3 years, paid everything on time, and loved our stay in the apt, but when it came time to move out Corporate pulled out all the stops to "get paid." We were advised multiple times by multiple people that we would move from a long term lease to month-to-month, and that we could submit a 30 day notice to vacate because of our month-to-month status.
We were required to be out of the apt at the end of ...
those 30 days. After 3 years there was damage to the walls and some mineral buildup in the bathrooms that we offered to repair/clean after a walkthrough with the manager.
For over 2 weeks we attempted to get a walk through and/or receive any feedback from the manager but there was no answer at all and because we no longer had access, we were unable to enter the apt and make repairs/clean.
We were then charged $260+ for the paint and cleaning service AND have been charged an additional $1,030 for rent in the month following our move out.
Everything we were told about the move-out process was either wrong information, misleading, a lie, or total avoidance. When we brought it up to Corporate and provided email evidence, they brushed it off as employees not knowing how to do their job. They said they would contact the manager of the complex to enact disciplinary action, which of course did not happen.
When I called to see if the manager had been contacted, I was informed that they had not heard from Corporate at all.
DO NOT allow them to speak to you on the phone or in person. Get absolutely everything in writing and avoid this trap.
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Property Manager Responded
July 1, 2024
We are disappointed to learn of your experience. Our team will be sure to look into the issues described in your review. In addition, we'd like to speak with you directly in order to talk through your concerns. At your earliest convenience, please reach out to us via text, phone, or stopping by the office. We look forward to working with you.
Max of 3. | Restrictions: None.