Brenda & Vidalta Property Management have ruined this community
October 21, 2024 - Reseña de Apartments.com
I have been living in this community for 4 years. The first three years I would have given this place 5 stars. We never had an issue with anything. Maintenance was extremely responsive, kind, fast and the office staff were always knowledgeable and nice. The property was then purchased by Vidalta Property management and the community has gone completely downhill. The office staff almost a year later still never has any idea what they are talking about, they just always pass you on to someone else ...
who has no clue what they are talking about either. I have been told on three separate occasions for three unrelated incidents that Brenda the property manager would be giving me a call about an issue before the end of day and she has NEVER given me a call. The weekend after Hurricane Milton our AC stopped working and we called emergency maintenance as our apartment was getting muggy fast and the answer we received was “it’s 79 degrees outside. We do not come out unless it is 80 so if you call back then we will come out.” That’s company policy” that was never an issue prior to Vidalta. They have recently installed touchpad lock systems on the doors and took away the traditional keyed entry and now the system is powered by double A batteries that run out and we were told by the technician installing it if that ever happens and we get locked out to hold a 9 volt battery to the lock and we can get in… seriously? They took away a lot of the grills that were scattered around our community and then raised rent 80 dollars a month due to “amenity upgrades” the office staff couldn’t even stand by this claim when we asked them what they had upgraded. The phones are mostly only ever answered by an AI bot named Viviana and you have to go through the run around to connect to a human. Three years of living in an AWESOME community with excellent leasing agents, resident assistants, maintenance and property manager, followed by an unresponsive team, and ghost for property manager. With so many other communities popping up in the area, I can no longer see what the draw to living here any more would be. TRUST me, KEEP LOOKING.
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Property Manager Responded
November 3, 2024
Hi there, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. On the other hand, we have a lot of positive welcome to all renovation!
At The Boot Ranch, we know that the path to your heart is marked with paw prints and that the best part of your day is coming home to a wagging tail. Pets are residents too!.