This company is outright taking advantage of people. They completely lied to my husband & I in order to cover their own mistakes. I am currently seeking advice from a lawyer. I suggest, if you read this post; that you try elsewhere. We applied at Brandon Oaks in San Antonio, TX & put down a $365 deposit on April 12, 2016. Then 10 days later, after I repeatedly called to check the status of my application, we were denied due to an unpaid balance on a credit card. I was told I would recieve my
...deposit back in 30 days. It has now been 3 months!! Of course I called to see about my deposit after the first 30 days & I was now told that I had been approved on "special cirumstances" and all they had needed was a copy from our last property that we had payed off any debt. This was their attempt to make us pay for their mistake. (A paper which they already had.) I explained that was not what I was told & had that in fact been the case then I would have been a resident already and this would not be an issue. Again, we were lied to & told that we would recieve a refund in 30 days. Now, those days passed. I called the corporate office which apparently has no one staffed to answer or return phone calls & have left several voicemails. We then contacted the property again and were lied to for a 3rd time. The property manager claimed that she believed the issue to be resolved & then proceeded to lie by saying that we would have our deposit in another 30 days. Now here we are on July 11, 2016 & we have yet to receive our deposit back. We are outraged & disgusted by the treatment we have received. It has caused countless days of stress & anger. As I said before, we are taking legal action & if you have had issues with this company, I suggest you do the same. We have rights as renters and this company preys on those who forget those rights.
Property Manager Responded