The apartment itself is fairly nice, however, the management is impossible to work with. To start, they seldom answer the office phone despite being in the office. This was discovered when I called and walked to the office within 2 minutes where 2 workers were found inside (happened on multiple occasions). Recent complaints: they scheduled a four hour window to conduct a pre-moveout inspection, for which they forgot about and did not complete that day after I had scheduled other personal
...appointments around it. They then rescheduled the inspection for the following Saturday and kept me waiting only to not conduct the inspection again. I called the office twice and received no answer. When I went by the office at 3:45pm when the inspection was scheduled for 2pm, I found that the office had closed more than 2 hours early, as their office hours are 9am-6pm, as posted next to the door. The management is also notorious for shutting off the water without any notice. Furthermore, management decided to wrongfully withdraw fees for painting and cleaning of the apartment after my vacating, despite my deep cleaning of the unit and the walls being in perfect condition, minus typical wear and tear over 2+ years. I would never recommend this as a place to live, as I have yet to have a positive experience with the management in the 2+ years I have lived here. If you have a dispute against claims to have deductions of your security deposit, they will just ignore you. After the leasing office ignored me, I reached out to the regional property manager, who also ignored me. The only competent person working in the office is Miss Corey, as all my other dealings in the office were with Shawna, who dropped the ball on multiple occasions with commitments and clearly does not have any concern for resident requests.
Property Manager Responded