Management is unresponsive, rude, and bullying.
They collect residents' e-mail addresses and, of course, know our mailbox addresses, but choose to communicate via notes slipped into door jambs, where they might be lost or taken, or, if you're on vacation, received far too late (for instance, "you must remove all of your furniture from X-wall by 9:00am tomorrow or you will be charged $100"--which is impossible to comply with if you don't get home from visiting relatives until 6 days later).
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When you call the management office to ask for anything (for instance, "I can't move my furniture in the middle of the day for a whole day, it could fall and squish my children, who are running around, because they live here, could you perhaps give me a more specific time frame, or help move the furniture when you get here so that my children don't get killed by the moving furniture?") they simply do not return phone calls or e-mails. In person visits are ineffective because the people who work in the office, while well-meaning, are poorly trained and do not have the power to actually help you.
The bright side? The maintenance personnel (when you can finally convince management to send them) are polite, efficient, and talented.
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