Poor
June 23, 2026 - Reseña de Apartments.com
I have been living at Brookside for about five years, and because I have enjoyed living here, I decided to transfer to a larger unit. Unfortunately, the turnover experience has been very disappointing and has made me second-guess my decision to move.
The unit was not properly turned over before I moved in. The kitchen cabinets were in very poor condition and looked like they needed to be replaced. I had to track down the maintenance supervisor myself after a GRU employee advised me that the ...
cabinets should be replaced.
My front door is also in poor condition. I have to hold it tightly shut just to lock it properly, and the paint is peeling badly. In addition, the interior doors in the unit do not even match the door hinges, which reflects the lack of attention given during the turnover process.
A maintenance technician informed me that a new mirror had been ordered for my children’s bathroom. However, after seeing that I had attempted to make the current mirror work, it seems the replacement was no longer considered necessary. I still expect the new mirror to be installed, as originally promised.
I feel that I am paying too much money in rent to live in a unit that was not properly prepared and made ready for a new tenant. In my previous unit, I had very few issues. My only major concern was when the apartment flooded and the carpet was never replaced. Other than that, my previous unit was well maintained and I was very satisfied.
I am requesting that these issues be addressed as soon as possible. I would appreciate a response regarding when the necessary repairs and replacements will be completed.
Leer Más
Property Manager Responded
June 25, 2026
We're sorry to hear that your experience has changed, as we want all our residents to enjoy their home with us. As this review was submitted anonymously, we spoke to our team to gather any information on recent apartment transfers. Unfortunately, we're not able to verify your residency, and we haven't received any concerns reported to our office regarding an apartment transfer. We diligently work to make every apartment home ready for a new move-in and would be happy to address any oversight. We'll need some more information, like your name and apartment number to best assist you, so please call us at (352) 332-4300 or visit our office. We hope to hear from you soon, as we're confident we can resolve any issues.
Max of 2.