This place is a JOKE. The "Manger" and "Management staff" do not exist. No idea how this place is rated so high when the other reviews are also negative.
The current manager and the management team is completely unqualified and uninterested in their jobs. They simply collect the rent and nothing else. If you have maintenance issues, noisy neighbors, etc., you’re only your own. If you’re in a recently renovated unit, your pipes might not leak brown/yellow water or 8 legged visitors. For the rest
...of us in older units, we’re at the mercy of our neighbors to not be stupid. It took 2mo for a fridge door to be replaced, 4wk to get a lightbulb replaced because my upstairs neighbor left their sink running and it burned out the light socket below. Note, we were told a follow-up inspection would be done for additional damage but after at least 15 messages/inquiries to the manager, no one ever followed up. Now, we have a soft/mushy wall and ants. Surprise!
Petty crime is common - the bank of mailboxes has been ripped into once, resulting in unsecured mailboxes, vehicle prowling/vandalism is all but expected. My car has been rummaged through twice, my boyfriend’s bike was stolen right off the porch (snipped bike lock and all).
While completely neglecting their responsibilities and declining to do bare minimum in regards to maintenance issues, crime, vandalism, etc., management has no problem adding random required amenities and slapping an extra $25 on our rent. Note, these fees don't get waived if, say, the amenity isn’t available. For example, the garbage compactor was broken for a good month (which has happened, in shorter durations at least 3x since I moved in, resulting in mountains of garbage around the complex).
If you want to reach out to corporate, good luck. There is exactly ONE way to reach out to corporate (using their “contact us” message portal) – you will receive an acknowledgment from their system but that is a no-reply@ system and that’s it. No way to follow up, no way to reach out to a specific person. I have sent three emails to date using the corporate office’s system and have only rec’d an acknowledgment.
Max of 2. If there are two pets which require fees and deposits (cats and dogs), then the second pet will require a $200 fee but no additional deposit is required.