Let me start off by saying that this property is beautiful, great amenities in a great location. But that’s where the positives end.
I toured this property twice and decided to apply and commit to an apartment that was available online after seeing it in person. After a bit of back and forth with the leasing consultants, we proceeded with filling out the online applications and paid the fees. They emailed us rushing us to hurry up with the application because ‘someone was applying within the
...next 10 minutes’. The lease was signed on our end. A day later, I received an email with the following, “It seems that the resident in apartment XXX has retreated their notice to vacate. They will no longer be moving out of the home.” Although I do not have a law degree, I do know that a notice to vacate is a legally binding document. The landlord (Capitol View) can exercise discretion if the current tenant changes their mind and decide they don't want to vacate after all. In essence, Capitol View decided that their current tenants were worth more than their prospective tenants, as I’m sure the current tenants will proceed on a month-to-month lease. When I spoke to other properties about the situation, the other leasing consultants agreed with my side of the story. One had a similar situation occur to them. Their solution, move the tenants out of the unit that they submitted the notice to vacate but subsequently decided not to leave, to a new unit in the building. Which Capitol View should have done.
The leasing consultant informed me to“believe me when I tell you this we went back and forth with management about this.” From my standpoint, if a notice to vacate is submitted, it should be honored. Don’t know what the back and forth would be about, apart from which tenant/prospective tenant can we extract the most money from.
They did offer to ‘hold’ another apartment for a few days for us as an alternative. But, after consideration, why would anyone in their right mind want to ‘get in bed with’ Capitol View if they treat you like this prior to becoming a resident? How would you be treated once you are a resident? It wouldn’t have taken Capitol View much to say, ‘hey, our apologies, here let me make it up to you’. There was no apologies, no attempt to remedy the situation. No email nor call to say they made an error. An apology would have been an admission of wrongdoing which clearly they are not willing to accept or admit. UDR, top notch management company.
Property Manager Responded