I wish I was writing this review with 5 stars, but as I expected, the move out process at this apartment has been nothing short of unacceptable. Not only was I told information that I am now finding out was a lie, but I am now being charged for something that I was told was going to be taken care of by the deposit I paid. I would never recommend anyone I care about to rent from these people. When I originally came in to get our notice to vacate form that they required we fill out, they kept
...trying to sweet talk me into staying and moving into one of their "newly renovated" units. I explained that we were growing as family needed a bigger place. I was then approached by a man, who at this point I am not even sure who he is as I don't understand how someone of authority could tell me what he did, and was told that as long as "you didn't punch any holes in your walls, I will make sure that you get your full deposit back". I was also told that all of the units were being completely renovated. This, to me, was a very nice gesture and made me feel very well taken care of as a tenant who is leaving and lets be honest, these kinds of companies are always trying to avoid paying out whatever they can, right? That was the last interaction that we had together, except for when they sent me an email asking to look at the unit to do a "pre-move out" inspection and gather measurements for their remodel, as I was previously told from my in office visit. I was currently moving so I got back to them a couple of days later and advised them to go ahead and do what they needed to do. That was the last bit of communication we had until the day our keys were due - fast forward to today, and the bill we just were notified that we have to pay to replace carpets that, from what I was told previously, were going to be replaced anyways! But now we are on the hook for it so not only was I lied to about getting my deposit back, now they are milking me for more money, which I guess I should have expected from all of the other things I had heard about this company. You hear things and want to give people the benefit of the doubt but believe me when I tell you to stay far away from this company and believe what you hear.
Unrelated to this incident, but also if you have more than one car, you will be scavenging for parking every single day as more and more parking spots become unavailable, what feels like, on a weekly basis.
Max of 2. Per Cat.