TERRIBLE
April 28, 2018 - Reseña de Apartments.com
I am 31 & I've lived on my own since I was 18 due to the Military. In my 13 years of experience with different residential facilities in 10 different states, I have never experienced the treatment that I have received by the representatives of Krueger development. In 2015 I lived in Chantacleer. A few months into my lease I dropped my keys down the elevator shaft & called the 24/7 service number. Maintenance didn't answer for 11 hours; I slept in the stair way.Fast forward to September 2017 when ...
I decide to move into The Mirada. A few weeks in we told the front that key pad in the entrance was too loud and that we could hear all conversations in our bedroom, I work 3rd shift often & have sleep apnea.This was ignored for months, my wife & I resorted to taping the speaker. I finally ran into the man removing the tape, non other than the man who left me stranded in the stair way in 2015. Then we were ROBBED!!!!when we got back in January, my wife's apple watch was gone & there was a paint stain on our couch. the secretary told us that 3 people had been authorized to enter our home! The comment was later retracted, and changed to 2 employees. The secretary said she would reach out to the property manager which she couldn't even do. when we spoke to the property manager, he informed us that he did not know of this incident!We filed a police report, contacted our carrier and the manager said he would help. We waited about 2 weeks and nothing,so we went to the manager's office again & he didn't even remember our names. He later said he'd questioned his employees but did not 'believe' that they were responsible for the theft. We told him that the cop called us and believed otherwise, so we gave him her info and he said he'd reach back, and he DID NOT!We expressed our discomfort living here,& that we would like our lease to be cut short, he declined. 7 MONTHS have passed and I am still woken by people's conversations, dog barking that lasts for 30 minutes straight, and dealing with unresolved theft, disrespect and deceit, nothing has changed. We recently learned that when we signed for what we agreed to be a 9 month lease, we were actually committing to a 12 mo lease without our knowledge!!We reached out to the owner of Krueger development last week a couple of times, & he still hasn't called back. Yesterday we put in our 2 month notice because we cannot continue living here it is NOT WORTH IT!
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