Since Rockwell purchased the property and our lease was moved under them, it seems our experience has gotten worse and worse.
This location is great, so we decided to look if there were any bigger units available. We found one online for the same month our other lease expires listed at a great price. I went to the leasing office to ask some questions. I made it clear I was a current resident and wanting to finish our current lease, but start a new one in the bigger unit. At NO POINT was I told
...this was not possible - I was told the unit is going to go quickly but as soon as I put in an app it would be mine. So based off of this conversation with the leasing agent, I went home and submitted an application. 3 days later someone else calls me and says I cannot do this, but didn't have any other info for me aside from telling me they will also charge me an additional $500 on top of the rent being raised by $300+. I was told "these apartments never go for this amount" even though both my husband and I have the quote via email and I also have a print out copy I was given in person when I went to the leasing office.
I have read and re-read all the information in my current lease, lease application, and every other document available to me. There is NOTHING about not being able to have 2 leases and there is NO mention of a transfer fee. So there is no way I would have ever known this information if I wasn't told by someone in the leasing office. Now I am out $120 for the application fee that they REFUSE to refund. This is ridiculous, I would have NEVER submitted an application had I not been mislead by the leasing agent I spoke before submitting an application. If they gave me the correct information the first time, I would have said no thank you and looked elsewhere from the beginning.
We have shared this poor experience with all our friends, family, and coworkers - thankfully we have been able to prevent at least 2 others from renting here. I will be posting this review on all sites available and will be challenging the application fees through my bank since the company doesn't wish to take any responsibility for their employee "being new and not knowing".
Also, if you are on a different sleep schedule or work from home, be careful of renting here! The complex has many barking dogs, units that are Airbnbs and have very loud guests, and has been doing renovations - there is no warning of when this work will be done and it's extremely loud and inconvenient.
Max of 2.