I had a lease here for a year and within that year, they changed management at least 3 times. Each time, they would give you notice on the last day of the month and then change payment options for rent that was due the next day. I could go into so many separate occasions where I had an issue with management but I’ll just jump to the end. On exactly 60 days before my lease ended, they sent me an email and a letter saying I had 60 days to notify them of vacating or I would face additional fees.
...Well they gave me the info at the very end of the day so the office was closed, they didn’t tell me I had a paper that I had to fill out and return to them so I ended up having to stay later than my lease and still ended up paying additional fees for those days I had to stay longer for. They also said someone would do a walk through of the apartment. Well it was a NIGHTMARE trying to get ahold of someone to see what I needed to get done for them and when that walk through was going to be. You can almost guarantee that every time you need to call them it’ll take at least 12 phone calls and 3 days before you can finally get ahold of someone (not even them calling you back because they never do it’s a joke). So finally I got Patricia the manager who did the walk through told me my deposit was going to be sent back to me and that I could drop off my keys to the office. Which I happily complied because I was so glad to be done with this apartment’s management. Well jokes on me. I get a text and email 2 weeks later saying I owe them $240 for a reason no one could really give me a solid answer on what it was for after several phone calls, and emails back and forth with Barbara. Well I paid the fee because she finally gave me an answer she could back up. Well now it’s a month and a half later and I still have yet to receive my security deposit back. I’ve called over 20 times, left contact forms on their website and I even tried emailing Barbara (which didn’t go through because apparently it’s no longer a valid email) and not a single person has gotten back to me and explained where my $400 is. Other than crappy management and lack or response from anyone, the apartments are super nice I loved living there but never again with this type of management.
Max of 2.