It can’t get worse than City Lofts. Moved into a new unit this year, only to discover it has BUGS. It took 3 weeks before an actual exterminator was called to spray my apartment. Gutters were taken off of the building and melting snow has been flooding my living room. This happens on a Saturday and I’m told maintenance and management don’t work on weekends, how convenient. Apparently this happened in other apartments as well, but no one was notified nor were units checked for water damage.
...Roofers never showed up for a temporary fix. As for maintenance, I was told to lay some towels down, as if that would do anything. The office says they’ve responded “promptly” to the issue but it took multiple calls from my mother before they would call management. All she did was offer me a temporary apartment to move my items into and takes a few pictures of the damage. Emergency maintenance was never called because they didn’t deem this an emergency. So, what does constitute an emergency if a flooding apartment doesn’t? One of the maintenance men at City Lofts was quick to come and help me with the problem when he saw the maintenance request I created with the attached picture. He was the only helpful and nice person I have met at this establishment. Apartment sizes are smaller than advertised and shown. They will show you one thing and give you another, absolute bait and switch. There is a constant smell of cigarettes and marijuana that will seep into your apartment and your furniture from neighboring units. Washers and dryers never work. Will hardly wash your clothes or leave them sopping wet. Expect the dryers to not even turn on. They have you renew your lease after only living there for 3 months so you don’t realize how terrible it is yet. The workers in the office and management are RUDE beyond belief. The service here is awful. Packages are left outside of the office if the office is closed when FedEx, Amazon, etc. arrives. Packages can easily be stolen and a different system needs to be put in place. There are constantly parties all over the building that leaves smells, trash, vomit, and urine in stairwells and elevators. Management here is an absolute joke. If you want to deal with bugs, flooding, terrible laundry rooms, hateful staff, and have an overall terrible experience, City Lofts is the place for you! (If I could give 0 stars, I would.)
Max of 2.