I experienced one of the most dangerous incidents of my life in my apartment unit due to the negligence of this complex
July 16, 2026 - Reseña de Apartments.com
I experienced one of the most dangerous incidents of my life in my apartment unit due to the negligence of this complex. I opened my fridge door and it came off from the hinges, completely separating from the fridge unit, and fell onto the wall.
My right hand sustained some of the impact from the weight of the door falling in mid air and its heavy fall onto the wall. Although maintenance took all appropriate measures to correct the issue promptly, the property manager has consistently minimized ...
the severity of this incident and my distress by characterizing it as an "inconvenience" and insisting that the fridge appeared to be operating properly prior to my move in. As the fridge units ship out without the doors installed, it is my understanding that it is the complex's responsibility to install the doors onto the fridge. "Operating properly" has nothing to do with the structural integrity. Even going by that phrase, a fridge cannot possibly be "operating properly" if within a few weeks of use, the fridge door falls off (especially considering this is a brand new fridge). This is not a routine maintenance issue or a malfunction. This may have been a structural defect in possibly the fridge door, the bracket, the screws or the whole fridge unit itself OR the door was improperly installed OR both. No matter the cause, I should NEVER have had to experience this dangerous event and it is a horrible breach of duty of care.
This is truly awful considering me or my small dog could have been severely injured or killed.
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Property Manager Responded