Do NOT give them a hold deposit.
August 5, 2024 - Reseña de Apartments.com
DO NOT PUT A HOLD DEPOSIT. It will take an act of God to get it back.
I applied to this apartment complex, meeting all minimum requirements. As such, I paid for a hold on an apartment of $200.00. This was on June 20th. They then said I needed a co-signer because I own my house but name is not on the title. I declined and then requested a refund immediately the same day.
It is now August 5th and I still have not received my refund despite numerous attempts to do so.
The reply I have gotten ...
stated that "...corporate will have to issue a check and I will have to go pick it up..." but so far, I have not received it, which I am pretty sure is against the law. I will have to ask my attorney when I speak to him about next steps.
No luxury apartment would act like this with applicants. Beware. 7th
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Property Manager Responded
August 19, 2024
We greatly value your feedback and are disheartened to hear about your experience. Your concerns regarding the hold deposit are important to us. We encourage you to reach out to us directly so we can work on these issues. We are committed to providing excellent customer service for all residents. Sincerely, Brian S., Community Manager (RCCmanager@carterhaston.com or 812-299-3909)
Max of 2.