The people who work in the office are very rude and demean tenants for asking questions about why maintenance work is not yet complete. The maintenance workers themselves are very nice, but incompetent. Examples of failed maintenance include:
1. My closet door hinge broke, and as a result was hanging off of the wall. The day the maintenance worker came out to fix it, I received a phone call from the office staff asking if I replaced the lock on the door because the maintenance worker could not
...get in (all he had to do was push, the door was swollen from heat). When he finally got inside, he closed the pantry door, ignored the door hanging off the wall, and marked the ticket as fixed.
2. I requested my sink drain be fixed because there was a clog. They "unclogged" the bathtub drain.
3. They put air into the heater lines, but told anyone maintenance was being done on the heater and never bled the lines, so I was without heat. Since they are particularly nasty at the office, I was too afraid to submit an emergency request.
4. My thermostat broke. It took them over a week to figure out why the AC wouldn't turn on (even though I repeatedly mentioned the thermostat, I have experience in that department). When it was finally replaced, it was wired wrong and wouldn't turn the AC off.
5. My thermostat broke again, this time wouldn't turn the heat off. When it was replaced, it was wired wrong and wouldn't turn the heat on.
6. My thermostat broke yet again, and was again wired wrong and needed to be fixed twice.
The location is great, the neighbors are (mostly) friendly, so that's why I gave it 2 starts. However, the office staff are degrading to tenants and you will need to submit multiple maintenance requests to have your apartment fixed.
Max of 2. | Restrictions: None.