Broken appliances and bugs
May 19, 2024 - Reseña de Apartments.com
We were treated to a landlord special when we moved in and found a bed bug that had been painted over. And shortly after found a live one and had to go through the ordeal that is bedbug treatment. Only after they tried to avoid doing that because it was "probably just a hitchhiker".
It's been two years of washers and dryers not working. You're not allowed to have clotheslines either. Kitchen drawer is blocked by the oven handle is is basically useless. The downspout splash block in the backyard ...
was totally broken with water running directly under the building. We had to get the fridge replaced almost immediately because it was broken. Got a "warning letter" about the blinds in our front window sagging; low quality blinds we never use and that they installed. Were told maintenance was going to fix them and that never happened.
Within the past couple months management has begun trying to enforce things that are not explicitly in the lease. After completely ignored emails, we were told in person that they would NOT be responding to emails or putting anything in writing. Which is not only rude, but also suspect. They continually reference an unrelated section of the lease when there is, in fact, a totally relevant section. It just doesn't uphold their claims.
So that's what you're dealing with. Continually broken appliances, pests, and and management that is dishonest and will outright ignore you.
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Property Manager Responded
July 8, 2024
Thank you for taking the time to review our community. As management, we take all comments, positive and negative, very seriously. Our goal is to provide the finest customer service, and I am sorry that we have not met this goal for you. I assure you that your situation is not typical. I invite you to contact us personally to discuss your particular experience, so that a proper investigation into the issue may take place. We can be reached at 410-683-7000. Perhaps, with better understanding, we can change your mind about our community.
Max of 2. Pets allowed: Up to 2 Cats, 1 Cat and 1 Dog* (less than 50 lbs) or 1 Dog* (less than 50 lbs) only. A pet photo and vaccination records must be provided showing all shots and vaccines for the pets are current. Applicant/Resident must sign pet adden...