Great property, experience ruined by management
March 21, 2023 - Reseña de Apartments.com
This is one of, if not the most attractive, apartment complex in Aiken with a great location right off Whiskey Rd. Unfortunately, the management ruined the experience for me. I will start with the cons since I rated them 2 stars, but please read the pros at the end, because there are a few.
Cons:
- By far my biggest complaint is how poorly maintained the pool was. It looked awful most of the summer, and was frequently closed for deep cleaning on the weekends, when people were actually not ...
working and would have liked to enjoy it. They also advertise propane grills but what they fail to tell you is that you can only use them during the summer, because when the pool is closed for the season the gate is locked and you cannot access the grills.
- Trash compactor (which you are forced to pay for monthly) was constantly overflowing. Management threatened us with fines if we threw trash into the compactor, that we are forced to pay for, when it was overflowing. I guess we were supposed to just leave bags of trash in our apartments until they emptied it.
- There were almost always immobilized vehicles in the parking lot taking up spaces that could have been used by residents. Complaints to management resulted in nothing being done.
- I have seen fake reviews left on Google by the front office staff to boost their ratings.
- Management is supposed to work Saturdays but almost never did.
- Rent is unreasonable for what you’re getting but unfortunately this seems to be a problem all across Aiken.
- Don’t bother emailing the corporate office at BH Management because all they did was forward my complaints to the apartment manager. Nothing got done and I felt like I had a target on my head.
Pros:
- Nature preserve adjacent to property great for walking.
- Maintenance is awesome. They get to service requests right away.
- Never had any issues with cockroaches, pests, etc.
- No problems with noise and I felt safe.
Overall would not live here again unless there was a change in management.
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Property Manager Responded
April 3, 2023
This is certainly not the feedback we hope to hear from our residents, and I'm very sorry that you've been disappointed in our management team. We strive to make our community an accommodating space, and I sincerely apologize for any inconvenience you've experienced. However, we operate with transparent professionalism, and it's concerning to see we've given you the wrong impression. I'm also very sorry you've had trouble getting in touch, and I would like to step in and offer my assistance. Unfortunately, I won't be able to locate your contact information without a full name, so please reach out to me directly and I'll be sure to get back to you soon. Please feel free to contact our office during working hours, M-F 9:00 AM-6:00 PM.
Thank you,
Susan - Property Manager - 803-649-4140
Property Manager Responded
April 3, 2023
This is certainly not the feedback we hope to hear from our residents, and I'm very sorry that you've been disappointed in our management team. We strive to make our community an accommodating space, and I sincerely apologize for any inconvenience you've experienced. However, we operate with transparent professionalism, and it's concerning to see we've given you the wrong impression. I'm also very sorry you've had trouble getting in touch, and I would like to step in and offer my assistance. Unfortunately, I won't be able to locate your contact information without a full name, so please reach out to me directly and I'll be sure to get back to you soon. Please feel free to contact our office during working hours, M-F 9:00 AM-6:00 PM.
Thank you,
Susan - Property Manager - 803-649-4140
Property Manager Responded
May 1, 2023
This is certainly not the feedback we hope to hear from our residents, and I'm very sorry that you've been disappointed in our management team. We strive to make our community an accommodating space, and I sincerely apologize for any inconvenience you've experienced. However, we operate with transparent professionalism, and it's concerning to see we've given you the wrong impression. I'm also very sorry you've had trouble getting in touch, and I would like to step in and offer my assistance. Please feel free to contact our office during working hours, M-F 9:00 AM-6:00 PM and I'll be sure to get back to you soon.
Thank you,
Susan - Property Manager - 803-649-4140
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