I have never had so many problems with management at an apartment complex in my life. I have lived here for almost a year, and I have seen at least five different people working in the office since then. None of the original office staff from when I initially moved in are working there anymore, which says a lot. I was waiting for about 20 minutes to pick up a package when I spoke to another resident. She said that ever since the complex was sold, it has gone completely downhill.
Most abhorrent of
...all is parking. The complex DOES NOT have enough parking for all residents and even recently started doing reserved parking, which makes it even more difficult to find parking. DO NOT HAVE VISITORS. They are required to have a parking permit, but staff did not inform me when I got one for my visiting family that there was specific visitor parking. Nowhere on the visitor parking pass does it say they have to park in parking specified for a visitor. The visitor parking itself is not clearly marked, the paint is fading, and there is no sign indicating where it is. My visiting family had their rental car towed TWICE in the span of 3 days. The first time being because staff failed to inform me of visitor parking, and the second time for no reason at all. They had their visitor pass visible AND they were parked in the visitor's area.
The area itself is not in a good neighborhood. Certain food places will not deliver to this area at night, and servicemen for internet/cable will only come in the morning because of the dangers of the area. The police are here at least twice a week (I am not exaggerating). I have woken up in the early AM to loud drunken yelling and fights on multiple occasions.
I have lived at an apartment owned by BH Management previous to moving here, and I had no problems at all. I thought that this complex would live up to the same standard, but I could not have been so wrong. I have only had unpleasant encounters with management, and I feel like NONE of my issues have been addressed. They constantly keep trying to raise the rent and they are very vague when explaining the reason for the raise in rent. To top it all off, I went to the office today to pick up a package. The sign said "Be back at 2", and I left at 2:35 because they had not returned. They show no regard or integrity when it comes to customer service. I would never renew my lease here, I would never recommend it to someone, and I doubt I would trust the BH Management name again.
2 Pet Maximum.