We have lived here for a few years and it was great, but recent management has made things difficult under the guise of upgrading.
1. We have a fireplace unit, which is great. They left us a note a few weeks ago saying they would come in SOMETIME during a week and the needed 6 feet clearance to our fireplace. We moved our couch daily, had our living room all disassembled, and our dogs crated only to later find out from a maintenance worker it got postponed. Management never said a word. Now
...they want to try again where they will come in SOMETIME during a week.
2. They have been redoing parking lots meaning we aren't able to park there or risk having your car towed. Notice was given, but two of the specific sections being redone overlapped leaving over 70% of the premise with no where to park. And there isn't a ton of street parking. We had to park in different buildings lots.
3. They recently updated all the siding, which looks fine, but didn't care that the construction crew didn't pick up ANY nails. When we took our dogs out, we each picked up a handful of nails. Not safe for dogs. I also accidentally stepped on a nail and punctured my foot.
4. They recently installed new washer and dryers that require a card or cell phone Bluetooth. They didn't give information about the cards right away, so no one knew how to use the machines. Then we tried to use the Bluetooth (because you can only get cards during office hours, great for those who work during those hours) and ended up with a load of wet clothes because the drier wouldn't work. Also, prices jumped to 2.00 per wash and 1.75 per dry. And they are tiny machines.
5. Maintenance responds quickly, but won't fix things, rather just slap a bandaid on it. Our air went out last year and they "fixed it" and it never even lasted a full day. They were making no improvements and finally we complained enough they brought it one small portable unit. However, the rest of our unit got up to 95 degrees before it was fixed. And we have dogs who had to endure that while it took them over a week to fix it. It broke again this summer, thankfully near fall, so they patched it up again. Our toilet has been running all summer. Thank God we don't pay for water. They have "fixed" it probably 6 times this summer.
We were really happy here. Great area, quiet and nice neighbors.But it has SEVERYLY gone down hill in the past year or so, and gone down quickly. We can't wait to get out. And don't recommend to anyone.
Property Manager Responded