It was the best of times, now it's the worst of times.
March 26, 2024 - Reseña de Apartments.com
TLDR: The quality of the neighborhood has gone downhill in almost every aspect. 5 managerial changes in 3 years and rampant neglect have led to ever-worsening conditions and make it a haven for lousy neighbors.
Top complaints:
1. Rules not enforced - cars park all over the street, sidewalk and grass, making roads hard to navigate and have even blocked emergency vehicles.
2. Management - practically non-existent. I couldn’t tell you what they do all day. Seem more concerned with signing new ...
tenants than keeping current ones.
3. Neighborhood upkeep - non-existent. Landscaping in shambles, utilities stay broken for months/years.
More details:
4. Rules & codes - are not enforced. Residents often use their garages for storage/living spaces instead of parking their cars, and instead park on the street and in overflow/guest spaces. There are open spots throughout the neighborhood, but residents would rather violate the lease and inconvenience/endanger their neighbors than park farther away. Also makes the neighborhood look shoddy.
5. Landscaping - The grass is gone, it’s all just weeds. Landscapers come weekly to cut nothing. Mulch has been gone for years, irrigation lines lie exposed and broken all over. Water is wasted and dead plants are everywhere.
6. Neighborhood utilities - two management teams have yet to fix a cross-walk sign that is hanging dangerously over a sidewalk. The path lights around the neighborhood that haven’t had electricity for a year. The gates break often and stay open for weeks at a time.
7. Security system - they replaced Vivint with Rently and called it an upgrade. It’s anything but.
8. Dog poop/park - dogs wander off leash and owners don’t pick up after them. Dog park used to have grass but now it’s just wood chips and no one uses it anymore. Not maintained, shreds of landscaping fabric everywhere.
9. Prices - like everywhere, they keep going up and up while taking more and more away.
10. Build quality - cheap and often outright dumb. The Internet connections are in the garage, so modems and routers stay out there in the hot, humid summers. The shower walls allow mold to collect like nobody’s business. The faux-wood floors warp and peel and are replaced immediately upon move out. The walls only came primed, not even painted white.
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Property Manager Responded
March 28, 2024
We're truly sorry to hear about your concerns, Alex. It is our aim to provide a comfortable living environment and attentive service for all our residents at Covey Homes Bella Citta. Your feedback is deeply concerning. We would appreciate the opportunity to hear more about these issues in detail. We encourage you to reach out to us at coveyhomesbellacitta@zrsmanagement.com so we can better understand your concerns. Thank you, Covey Homes Bella Citta.
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