incompetent staff; unless you have a lot of time don't bother applying
March 2, 2024 - Reseña de Apartments.com
I decided on living at Cranbrook Forest and submitted my application; my timeline was tight. I needed to move in a few days after filling out the application and I was told everything would be ready. The day before I move in, I get a call asking for more documents and again I remind them my move-in date is the next day. They said if they needed anything else they would call. I downloaded everything they requested the moment I get off phone. I heard nothing else but never got confirmation of ...
approval either. Move-in date arrives, I call before I leave because it is a 4-hour drive for me; I am told I haven't been approved yet because they are finishing my application, so I have to wait. A few hours later they call wanting more documents; I upload them. At that point it might have been too late for me to get to Houston, I asked if I left and was running a little behind would they wait for me, I was told “no, everyone leaves at 5pm”. I was going to try, anyway. Then as I am getting into my truck, I got another call saying they cannot approve my application because they need another document; my instincts were telling me if I had uploaded that document, I still would not have gotten the apartment that day. I felt like they had just started to review my application that morning and there was nothing I could do on my end that was going to make any difference. I heard giggles and snickers in the background. Those women were just playing around at my expense. Now, no apartment and I must stay in a hotel the first week on the job because of incompetence.
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Property Manager Responded
March 6, 2024
We're truly sorry to hear about your disappointing experience with your move-in process at Cranbrook Forest. It's clear we did not meet the high standards we set for ourselves; we appreciate you bringing this to our attention. We are taking immediate steps to improve our processes and prevent this from happening in the future. Thank you for your feedback, and we hope to have the opportunity to make things right.
Sincerely,
Hazel Management Customer Support
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