This was ONE OF MANY awful experiences I've had with Creekside.
I called to follow up with the office on a leak that occurred, because they never call you back about anything.
While on the phone I was asked if scheduling/hiring "painters" for 05/09 worked for us. I said yes, I requested off work to make sure it actually got done (as we've had multiple requests for different maintenance issues either go ignored for months or closed without anyone ever stepping foot in our apartment) and to make
...sure our cat didn't escape if people were coming in and out of the apartment.
I waited until around 3pm the day they asked to schedule the painting and then called the office multiple times on 05/09 and was told the team was on their way. Nobody ever showed up.
Called the next day because nobody was going to follow up if I didn't call them. They said they would call me back and schedule it again, only for the workers to show up minutes after getting off the phone. No one from the office STILL has bothered to call me after promising from management that they would follow up with me personally.
At this point I would rather hire outside contractors for issues than to have to deal with anyone in the office to get any part of their jobs done.
I you enjoy being lied to by office staff or babysitting your phone, email, and ring cameras and calling nonstop to get basic issues fixed this might be the place for you.
Again this is one small issue of MANY i've had with this complex, at every opportunity they are given to complete a very basic work task like calling someone back or painting a ceiling they fall short and then wonder why you're upset. It is very defeating working with this staff. I would strongly urge anyone thinking about moving here to reach out and ask questions to the people who live here, not to the staff as they are great when trying to get you to sign but literally do not care about you or your apartment after that point. All they want is to make as much money as they can off of you.
Max of 2. Dogs and Cats welcome! There is a maximum of 2 pets per home and pet fees are per pet.