No Thank You.
July 7, 2022 - Reseña de Apartments.com
I was moving here from out of state. I did a virtual tour with my agent and it was great. I filled out the application and got no response. Time went by and it was now a week till I made my Roadtrip to move and she had apparently gone out of town and did not tell me. Rather than someone else taking over talking to me, everyone waited till my leasing agent got back. It was finalized I had a place to live the morning I had my road trip. So stressful to start…
It was super spacious and I loved that. ...
Hot water was good. Dishwasher looked like it had melted some inside, but everything worked besides a few lights that were out, some doors that were a little too snug, and the sliding screen door that wouldn’t latch. I told maintenance about the issues, hardly ever a response back. They did come into my apartment without notification. I only knew they had been there because a light had been changed and my door was smoother to close. As a young female, I find it extremely unsettling that my roommate nor I were notified they were coming nor were left a note stating they had come in.
My catalytic converter also got stolen within a month of moving in. Another item of mine got stolen outside my front door the following month. My first two police reports within two months of living there.
My experience ended with mold in the vents. I kept emailing and calling for it to be fixed with little to no response. Eventually they said they were just waiting for me to move out before they fixed it. I had another month living in mold, so I moved out early. They then said my roommate and I did not return all our keys, which was not true. We were so done with them by this point we just took what was left of our deposit and ran.
Office staff was very nice, but communication was not fluid. It’s not well lit and car theft is common. We got a letter from the sherif reminding everyone not to leave things in their cars. Ultimately, the mold, lack of communication, and safety issues are why I will not return.
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Property Manager Responded
July 8, 2022
We’re disheartened to hear your opinion of our team as customer service is an absolute priority for us. Unfortunately, we are unable to determine your name so we can contact you directly to listen to your concerns. If you are open to having a conversation with us, please contact our Property Manager at (913) 307-9300 as we are here to help. We look forward to assisting you!
Max of 2. The non-refundable fee is $300 for 1 pet, and $500 for 2 pets.