Gold won't strike
July 19, 2023 - Review from Apartments.com
I applied to and moved in to this one because it is cheaper than apts in Rosslyn, and it is conveniently located right next to the metro station. However I am moving out after a week moving in, leaving my security deposit and first-month rent dumped because the unit is horribly noisy.
I thought S Bell street was a private community road, with only private vehicles driving through but it turned out there would be trucks and buses going through since 4 am. Not to mention the Richmond highway ...
several hundred feet away. It is impossible to get used to the noise because it is not only the muffling sound of car wheels but also the engines of trucks and buses that will just startle you while you are asleep. I rented a unit renovated in 2019, but they left the 1960s windows which are literally useless in blocking noise. It feels like the windows don't exist. I don't know the reasoning behind replacing appliances and floors but left the windows untouched, They should have replaced the windows first instead of doing fancy indoor renovations.
The leasing team is unresponsive and inefficient. Almost never reply to emails unless you call them and ask them to check. This is also why I don't even want to give it a try and stay in the unit for a while. The front desk looks fine though. They should tear the whole community down and build a new one because the current one is a waste of the convenient location.
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Property Manager Responded
July 21, 2023
Thank you for sharing your feedback about your experience at the Crystal Square. We sincerely apologize for the inconvenience you faced during your stay. We take all reviews seriously as they help us identify areas of improvement and ensure a better living experience for our residents. We deeply regret that the noise levels from the surrounding area disturbed your peace and comfort. We understand how important a tranquil living environment is and we are committed to learning from your feedback to make necessary improvements. Thank you again for taking the time to share your thoughts.
Carlos Baires
Property Manager
| Restrictions: Breed restrictions may apply, see leasing agent for details.