Lack customer service
December 3, 2023 - Reseña de Apartments.com
For whatever reason the post office stated that they can't deliver any parcel. For those who are not familiar with what that is. Its the box that the post office leave your package in. So I asked the leasing office if I could have them deliver my package to them in the office and I can simply pick it up from them. I was told by the leasing manager "if I do it for you, than I would have to do it for everyone" and she added someone may have their medication mail to them and after hours if the ...
resident calls her for said medication she would have to leave her home and drive to the leasing office to give said medication. The problem with that response is, how would a resident even have her personal number to even call her. Also I have my Rx delivered and they don't put those in a parcel so clearly she just made that up. She is aware of the post office issue and you would think she would at least sympathize and empathize but NO she couldn't be bothered. No attempt to speak to the mail person when they drop off the office package to at least see when this issue will be fix or anything. All she offered was made up lies. And yes in case you're wondering I called the post office but no answer. I called the post office customer service line and each time I speak to someone I get a different answer. I'm unable to pick it up because I don't have my car and to Uber will cost me 30.00 round trip to pick up a package that cost me 45.00. I filed a complaint with the post office and I just got off the phone with their manager and guess what he told me. He said that the apt complex owns the parcel box and it is their responsibility to fix it. He went on to state that he has spoken to the office several times and Cypress Run refused to fix it and that's why they stopped delivering it all together.
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Property Manager Responded
December 8, 2023
Hello, thank you for sharing this update in regards to your package troubles. We invite you to contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com to discuss this matter further. We do apologize for the delivery issues you've had and we hope to be able to work with you and the postal service to resolve this, thank you!
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