First and foremost, this property is hands down a gorgeous facility. From the beginning of summer, to now, they have completely repainted everything on the property, and have done beautiful landscaping throughout the property. If you are a pet owner, you will be pleased that they actually maintain pretty well, considering how many renters have pets here. It is quiet and for the most part safe around here which is a huge plus, considering how things are now all over the place. The downfall of this
...property is the elevators! They are constantly breaking, so if you live on one of the top floors, get ready to take those flights of stairs!! The emergency number after hours is a hit or miss. Sometimes it will work I suppose, but other times, good luck and fend for yourself. The property is way to big, and it is way to understaffed. Maintenance has been fantastic, but the “high priority - low priority” will definitely be the deciding factor when it comes to this property. The office staff has been UP, and then DOWN. Minerva and Marissa have been the kindest, but there is such thing as being overworked. This property should not be a training property. Put people that will not talk crap about residents, and will actually be willing to find a solution instead of “leaving a note”. Cypress at Stone Oak has the fullest potential, but at this time, it is mediocre and overpriced for what you get.
Updated review!!
I was being pretty nice at the beginning of the review, but I’m not sure if it’s the residents or the staff, but here we are weeks later and the gates are still not closed! They push improvements and renovations back week on end, not to mention maintenance saying they are going to fix something “tomorrow” and here it is 3 weeks later. This property is a training property as stated before, so staff will literally come and go, so don’t count on forming any relationships with people in the leasing office. I will continue to decrease my ratings on this apartment complex until everyone on here opens their eyes and LISTEN to the residents
Max of 5.