My boyfriend and I lived here one year, and had a few concerns. First our air conditioner leaked buckets of water onto our bathroom vanity every time we used ac starting right when we moved in. It was "fixed" at least three different times. The issue was never resolved a year later, and we gave up trying to get it fixed and had to keep a bucket (that we had to empty often) under the ac unit whenever we needed ac.
Second, the move out process is awful. Someone has to come walk through the
...apartment before you can turn in the keys. Which is totally fine I get that, but the issue is the timing. The appointment I had made was for noon and after multiple phone calls to the office, no one came until almost 230pm. I was late to work because of this.
We also did not get any of our deposit back, and had to pay more, due to carpet damage that was not from us. The carpet was not new when we moved in (you could see dents in the carpet from furniture). The pictures they sent me are not how we left it, and the carpet was not damaged to the point of needing full repairs. We left this apartment cleaner then when we moved in! It was spotless, and there wasn't any damage beyond normal wear and tear. And yet we still did not get our deposit back.
Our biggest issues were communication. The lack of communication between the employees in the office is very difficult to deal with. One employee in particular, Shelby, would leave me in tears every single time I had to talk to her. She has little respect for others, and probably should not be working in the customer service field. Alexis is very friendly, however the bouncing around from person to person in the office with everyone telling me something different was extremely frustrating. It is hard to reach someone, and many times I would leave a voicemail and not hear back at all.
If you have to live here because there aren't any better options, you will probably experience: no working air conditioning, staff that do not communicate with each other, employees who do not care about your time, communication that is not friendly, and you will never see your deposit and will probably be charged extra for no real reason.
Max of 2. There is a one-time pet fee of $300 for the first pet or $500 for two pets. We do not charge a pet deposit. The pet rent is $30 per pet per month.