Poor Communication
May 29, 2019 - Reseña de Apartments.com
I was excited to find a renovated apartment in the cwe at DelCoronado. I had been told from previous residents that the management company is slower than others so I expected a slight delay. I applied and followed up with the office a few days later. I was told they were just waiting on my rental history to come through and that I should have the lease tomorrow or a few days later at minimum. That was nearly 4 weeks ago. I'm set to move to St. Louis in a few days. I emailed and called inquiring ...
about the hold up within that time period. Luckily, I got off the waitlist at a different property, emailed delco for an update so I could make an informed decision, heard nothing, so I signed a lease within the span of a few days elsewhere.
I finally received a response today (after informing them I signed a lease elsewhere) that the previous tenant decided to stay and they were trying to figure out how to help me and they apologized for the lack of communication. While I appreciated that email, it was nice, sincere and apologetic, and I do understand that sometimes things happen, I think it would have been super easy to have sent that email weeks earlier.
I took the time to write this review because it would have been helpful to me. I think if the communication is this poor with someone trying to lease an apartment, which I generally consider to be the time the management company puts their very best foot forward, I can't imagine how long it would take before they fixed a maintenance issue or serious problem.
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Property Manager Responded
June 24, 2019
Thank you for sharing your experience with us. We pride ourselves in our customer service, so we are deeply sorry we weren't able to provide you with one of our renovated apartments or communicate this with you sooner. We hope you love your new apartment, but if you're not 100% satisfied with your new home, we hope you'll consider us again!
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