Zero stars is My actual rating. I lived at this complex from October 2014-December 2015 and I have never dealt with a worse management company or business for that matter.
-when signing my original lease, I was told my rent would increase after 12 months by a maximum of $5. After 12 months, my lease went up $25 and when I asked about this discrepancy, I didn't get any help. Basically told it was still a good price.
-1 month after renewing my lease, my boyfriend got a transfer to Tucson and we
...decided to move in together. I requested to transfer my lease from a 1 bedroom to a 3 bedroom. I had to submit a formal written request and after two weeks of waiting and calling, I was denied a transfer citing it was against policy as of 1 year ago. I asked if I could speak to a supervisor and Liz the office manager literally told me I could not. She said she didn't have a number to give me. That's unheard of. Long story short, after submitting an online appeal, that was again denied, the only option the company gave me was to break my lease, pay a $2000 fee, then rent the 3 bedroom. I even asked if I could pay a cleaning fee or something to help compensate but that was not allowed either. Needless to say, I paid the fee and got out as quickly as possible (they required a 30 day notice).
-I was confident the move out inspection would be painless since I cleaned the place better than I received it and also patched and painted over the few areas I hung pictures (using 1/4 cup of paint from the company they tried to charge me for) and the place looked impeccable. However, the employee proceeded to make a list of charges including $10 for oven cleaning (small spill stain that I'm sure was there when I moved in but had no proof), $6 for stove drip pans which had a little grease, $10 for the underside of the microwave above the stove because it had some splash stains (looked like a boiling pot splashed a bit, nothing damaged), $40 for paint which he cited 3 small black scuff marks up at the top of the closet wall and some condensation in the bathroom. I called the manager and asked her to come look at the place because I felt the charges were not reasonable and she said she didn't have time and she relies on maintenance's findings. Again, absolutely no help from Liz.
-overall, If you think life might happen anytime, or if you may create some normal wear and tear over time, then I wouldn't suggest living here. I've never been treated so poorly.
Max of 2. BREED RESTRICTIONS: Akita, Alaskan Malamute, Chow, Doberman Pincher, German Shephard, Belgian Shepherd, Great Dane, Pit Bull Terrier, American Bull Dog, Rottweiler, and St Bernard.