If I could give a zero, I would!
November 19, 2021 - Reseña de Apartments.com
I have waited quite an impatient while to give this "new" property management company, that has been in place since roughly June 2021, an opportunity to make the things that have been wrong right. After our initial experience early this summer of calling the front office to leave a voicemail that was never answered for our AC that was completely out of service. We had to have a company come out and fix it ourselves after we got no response during a day that it was 110°. And now the straw that ...
broke the camel's back... This is the third day this month that we have had our water turned off. The last 2 days, November 18th & 19th, we were told our water would be off from 8AM - 5PM both days. And so far, both days we have been without water well after 6:30PM and even later this evening so far. I understand that things break and need repair. However, that does not justify the lack of communication that consistently takes place with this "new" property management company. A simple email update notifying folks of progress goes a long way. To add to our frustration, they seldom answer their phones, when you have to show up at the office you are asked to come back because they are either on lunch or busy. People are being charged for services that are seldom provided such as trash service, which folks now have become fed up and started leaving their trash cans outside, which then in turn causes bugs and birds making a mess on the landings. The care of this property has gone downhill with each new property management company. And the excuse of being under "new" management is not working because they have now been here for roughly 5 months. If you have options for moving into a different property over this one, please do so. It will save you a lot of anxiety and frustration for the money you are spending just have have somewhere to call "home".
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